Purchased some awesome in-game items but can't seem to find them? No worries, we're here to help! 🌟
Usually, your new items should appear in your game right after a successful purchase. If they don't, follow the steps below.
1️⃣ First Steps
- Your purchase might take a few extra minutes to process. Please wait a few minutes and try closing and reopening the app to sync your purchase.
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Check your in-game inventory: Take a peek at your account - your new goodies might already be waiting there! Sometimes, especially with all the excitement or when multiple items are purchased at once, it's easy to miss them flying straight into your inventory.
- Bought Energy? Your Energy count should have increased.
- Bought Coins? Your Coin balance should be higher.
- Got Cards? Open your Card Collection to see any new Cards.
- Restart the game: Close the app completely and reopen it to refresh your account.
2️⃣ Find Your Receipt
Your purchase receipt usually arrives at your mailbox once the purchase is completed (unless you've unsubscribed from receiving them).
If you don't have a receipt, your payment may not have gone through. In that case, contact your device's payment platform (for example, Apple, Google Play, Amazon, Galaxy, or PayPal) to check what happened.
3️⃣ Check Payment Status
Now let's make sure your payment went through smoothly. What does your receipt say?
If your receipt says "Paid", it means your purchase was successful! Try restarting your game; often, that's all it takes.
Your payment's still processing, which means your goodies are on the way.
Once the payment is completed, your items should arrive automatically. If you still don't see them, make sure to close and re-open your game!
The purchase didn't go through, and you weren't charged. You can safely try making the purchase again.
Want to understand why it was canceled? Take a look at this article for more info.
More Support 💌
If this didn't work, just click "Send Us a Message" below to open a request, and we'll look into it.
It's super important for us to have the relevant receipt in order to identify your purchase and help you out as quickly as possible! Text messages and bank statements don't have the info we need.
To find and check your purchase, we need these details:
- Date and time you made it
- Name of the pack
- Total
- Transaction ID
Hope you'll be enjoying all the items you want super soon! 💫