Let's get you back to a smooth gameplay experience.
If your game is freezing, crashing, not loading, or behaving unexpectedly, we recommend trying these steps:
- Verify you have the latest version of the game installed - because even Vikings need to keep up with the times! 📲
- Make sure your internet connection is steady, and switch to WiFi if you can
- Close all other background apps
- Restart your device, and let it rest for at least 10 seconds 😴
- Free up some memory on your device
- Try with a different device - older devices might not be able to load all the features and it might be good to try with a different one Fingers crossed, you'll be back to rolling, Raiding, and defending your Village in no time! 🌪️
Need Further Assistance? 🆘
If your game is still acting like a mischievous fox after trying the above steps, our Support Team will gladly jump into battle to assist. Just click on 'Send us a message' to open a ticket. ✉️
To help us swoop in like superheroes, please include answers to these questions in your email:
- When did this issue start happening - after an update? 📅
- Does it happen while the game is loading or within the game itself? 🎲
- Does it occur during a raid, attack, or other action? ⚔️
- How often does it happen? 🔄
- If possible, please send us a screenshot or a video of what is happening. 📸
Our Support Team will examine the scene, put on their thinking helmets, and crack the code to get you back to raiding in no time!